Returns, Cancellations and Refund Policy

Your right to cancel an online order

For most online purchases, customers in Ireland and the EU can cancel without giving a reason within 14 days of receiving the goods.

To exercise this right, email info@locsnco.com within the 14-day cancellation period and clearly state that you wish to cancel or return the order. Include your name and order number.

After notifying us, you must return the goods within a further 14 days. Please request return instructions before sending anything. Unauthorised returns may be delayed because we may be unable to identify the order.

Condition of change-of-mind returns

You may examine a product as you would in a physical shop, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function.

Where reasonably possible, return the product unused, with its tags, seals, accessories and original packaging intact.

Hygiene-sensitive products

The right to cancel may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery.

For hair extensions, wigs, hair pieces, bonnets, beauty products, tools, and accessories, a hygiene exception applies only where the product is genuinely hygiene-sensitive, was supplied sealed, and the seal has been broken, or the item has been used in a way that makes resale unsafe.

An unopened, sealed product is not automatically excluded merely because it is a hair or beauty product.

This hygiene exception never removes your statutory rights where an item is faulty, damaged, unsafe, not as described or incorrect.

Other non-returnable items

The statutory cooling-off right may not apply to:

• goods made to your specifications or clearly personalised;
• sealed hygiene-sensitive goods after the seal has been broken;
• gift cards or vouchers, where a statutory exception applies; and
• any other item lawfully exempt from the right of withdrawal.

Sale or discounted items are not automatically excluded from statutory cancellation or faulty-goods rights.

Return costs

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods. We recommend using a tracked service and retaining proof of postage.

If an item is faulty, damaged, not as described or incorrect, LocsNco will cover reasonable return costs or provide another suitable return method.

Refunds following cancellation

For a valid cancellation, we will refund the price paid and the cost of the least expensive standard delivery option offered for the original order. Extra delivery costs chosen by the customer, such as express delivery, are not refundable beyond the standard-delivery amount.

We may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first. We will issue refunds within 14 days of that point, using the original payment method unless another method is expressly agreed.

Your bank or payment provider may require additional time to display the refund.

Faulty, damaged, incorrect or misdescribed goods

Contact info@locsnco.com with your order number, a description of the problem and, where useful, photographs.

Under Irish consumer law, LocsNco is responsible for providing the applicable remedy when goods are faulty, damaged on arrival, not as described or do not conform to the sales contract. Depending on the circumstances, remedies may include repair, replacement, a price reduction or refund.

Nothing in this policy limits your statutory consumer rights.