Shipping, Delivery and Local Pickup Policy

Order processing

We normally process orders within 2 business days, Monday to Friday, excluding Irish public holidays. Processing time is separate from delivery time.

During busy periods, promotions or public holidays, processing may take a little longer. We will contact you if a significant delay affects your order.

Delivery within Ireland

Irish delivery usually takes 1–3 business days after dispatch. In some cases, delivery may take longer due to carrier delays, peak periods, weather conditions, or other events outside our control.

Shipping charges are displayed at checkout before payment.

Free Irish shipping

Free standard shipping is available on eligible orders of €65 or more delivered within Ireland. The €65 threshold is calculated after discounts and before any delivery charge.

Local pickup

Local pickup is available from Barnhall Meadows, Leixlip, Co. Kildare.

Please wait until you receive confirmation that your order is ready before travelling to collect it. We will email pickup instructions and the agreed collection arrangements. Please do not collect orders without confirmation.

Please bring your order confirmation and, where reasonably requested, identification matching the order details.

UK, EU and other international delivery

Available destinations and delivery charges are shown at checkout. International delivery times vary by destination and carrier.

Orders delivered within the EU generally do not attract import duties when dispatched from Ireland. Orders sent outside the EU, including to the United Kingdom, may be subject to import VAT, customs duties, handling fees or other charges imposed by the destination country. Unless the checkout expressly states that these charges are included, the customer is responsible for paying them.

International customers are responsible for checking any local restrictions that may apply to the products ordered.

Tracking

Where tracking is available, we will send a dispatch confirmation with tracking information to the email address used for the order. Tracking can take some time to update after dispatch.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact info@locsnco.com as soon as possible if you notice an error.

We cannot guarantee we can change an address after an order has entered processing or been dispatched. We may charge additional delivery costs resulting from an incorrect or incomplete address where permitted by law.

Delayed, missing or damaged deliveries

LocsNco remains responsible for an order until it is delivered to the customer or to a person nominated by the customer, unless the customer independently arranged their own carrier.

If tracking shows a delay, loss or delivery that you have not received, contact info@locsnco.com promptly with your order number. We will investigate with the carrier and arrange the appropriate remedy.

If an order arrives damaged, photograph the outer packaging, shipping label and affected products and contact us as soon as reasonably possible. Do not dispose of the packaging until we advise you that it is no longer needed for the investigation.

Nothing in this policy limits your rights under Irish or EU consumer law.